When do we collect personal data?
• When you contact us with enquiries and bookings, either via telephone, email or via our website.
• When you make payment.
• When you leave a review.
Data we hold about you
We may store your name, address, phone number(s) and email address, and any information you may have told us about yourself in relationship to your physical, mental and emotional health, in relationship to complementary therapy treatments.
By giving this information either verbally or electronically you are consenting to your personal information being stored by the above therapist. All personal data obtained will be retained securely and only used for the purposes set out in the Law.
We treat all data with the utmost care and your information is held on a personal computer and is protected from interference by hardware and software firewalls.
We will keep your data for 7 years following your last treatment. You may request details to be removed from email contacts and from the online booking facility at any time.
We will not sell, rent, share or distribute your personal information to any to third parties in any way.
Any request for the Data made by a public authority or governmental body with jurisdiction over us shall be complied with.
We will only contact you in relation to complementary therapy related matters in which you may be interested. We will not mail you with other information.
You have a number of specific legal rights and responsibilities. These rights have been summarised below. Full information on your rights can be found within the Law.
If you consider the information we hold about you is inaccurate, or if you wish to be removed from email contacts and the online booking facility you may tell us by email or in writing.
You have the right to opt out from receiving communications from us at any time by e-mailing email@example.com
Right to information for personal data collected from data subject
You have a right to be given various information about the data we hold about you along with a statement as to whether the provision of your Data is a statutory or contractual requirement, or a requirement necessary to be met in order to enter into a contract, and whether you are obliged to provide the Data, and the possible consequences of failure to provide that Data.
Right to Data Portability
You may also ask us to move, or ‘port’, your personal information to another organisation electronically. We will only port personal information that you have provided to us, that we have processed based on your consent or performance of a contract, or that has been processed automatically. We will port your personal information without charge and within one month, where technically feasible.
Right of Access
You have the right to request a copy of the information that we hold about you by submitting a Subject Access Request. This is free of charge.
Rights to Object
You have the right to require us to cease processing of your Data for direct marketing purposes, on grounds of public interest or for historical or scientific purposes.
Right to Rectification
We want to make sure that your personal information is accurate and up to date. You may ask us to correct, update or remove information you think is inaccurate or incomplete, and we ask that you inform us promptly of any changes to your circumstances.
Right to Erasure
You may also ask us to erase your personal information from our systems, in certain circumstances. There are some specific circumstances where the right to erasure does not apply and we are permitted to hold your Data. We will explain the reason for this at the time if this should occur.
Right to Restriction of Processing
You have a right to request that we restrict the processing of your Data in certain circumstances. We will inform you when the restriction on processing your Data ends.
Right not to be subject to decisions based on automated processing
You have a right not to be subjected to an automatic decision and we would only allow automated processing with your consent or if it is necessary to protect your vital interests.
We may occasionally contact you by post or email with treatment updates or new products available. If you do not wish to receive this notification please let us know by email, phone or post.
Should you wish to complain, please do so in writing to firstname.lastname@example.org or by post to the address detailed above.
Section 67 of the Law provides a right for you to complain directly to the Office of the Data Protection Authority for the Bailiwick of Guernsey. Sections 82 and 83 of the Law provides for rights of appeal. Where that complaint relates to the processing of your Data by Platinum, specific procedures can be found on the Authority’s website www.odpa.gg.